Save yourself from insanity: Black Magic software installer

After 3 years of longingly looking at Black Magic’s stand at various AV events our wishes have been granted and we’re now proud owners of an ATEM Production Studio 4k, HyperDeck Studio Minis and DeckLink card 😀

In preparation for the new kit I’ve rebuilt our main streaming machine which runs vMix HD as it needed a bit of freshening up. It now runs Windows 10 LTSB with some added local storage and Google Drive File Stream for longer-term video archives (may as well make use of that unlimited Google Drive!)

Software install

Installing the DeckLink card looked pretty straightforward; find the PCI-E slot with 8x support, pop some software on et voila. But (you know what’s coming next)… nothing is ever as easy as it seems.

Running the software installer bombed out shortly after “trying” to install with this:

“Blackmagic Design Desktop Video Setup Wizard ended prematurely because of an error”

The fix

Having had a look around there’s a few reports of the error on the BlackMagic forums but no solutions listed.

Having noticed the installer was an MSI I thought I’d give it a go via command line instead:

msiexec /i "Desktop Video Installer v10.9.3.msi" /qb

Quelle surprise, it installed perfectly! Not sure what the installer GUI is trying to do that makes the process fail but everything is there using the msiexec method, software and drivers all looking good.

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2 Responses to Save yourself from insanity: Black Magic software installer

  1. Rohan says:

    Thanks for this. However, my installation does not proceed further “Please wait while windows configures Blackmagic Design Desktop”. A dialog box with this info stays for 3seconds and then it does not proceed further. I am running CMD as admin.

    Please could you advice what could be wrong here?

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