Fixing the Windows 8.1 “We weren’t able to connect the Store…” error
August 22, 2013 52 Comments
I’m just finalising the setup of our two demo RT devices to give to staff and as part of the config some sample Microsoft accounts have been made on each device (seems a bit pointless running the RT without them really)
So I go through the motions on the newer RT, sign in with the new account, verify via email code then go to the Store to download the OneNote Metro app… or not…
The Store loads for all of about two seconds then blanks out to a white screen with what seems to be the (in)famous message “We weren’t able to connect to the store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again.”
Chances are if you’re reading this the usual suggested fixes aren’t working, in no particular order they include:
- check date \ time
- netsh winhttp reset proxy
- use a local account instead (hmmm)
- refresh your PC (!)
I couldn’t believe there wasn’t another solution and reading one of the responses (by user felickz) on the Microsoft forum gave me a lightbulb moment…
And now the bit you’ve been waiting for ;) Go to…
Settings > Change PC Settings > Your Account
You’ll probably find that underneath the listed email address is a link saying “Verify your account”… this despite the fact you’ve already gone through a verification process during the initial setup process and seemingly successfully signed into the device using your Microsoft account!
Click the link, enter your password then the “Verify your account” link should disappear and now be replaced by a “Disconnect” link under your email address. The screenshot below shows how the screen should look after completing the Verify link. Once that’s done close the Store by dragging it to the bottom of the screen, re-open it et voila, problem solved :D
Bonus tip: just noticed there’s no Print Screen button on the Surface keyboard, thanks to http://news.softpedia.com/news/How-to-Take-a-Screenshot-on-Surface-RT-and-Windows-RT-306978.shtml I now know you can do a screenshot by holding the Windows “button” on the device and pressing the volume down button on the side.